Our Pinky Paw Promise

🐾 Pinky Paw Promise – Hassle-Free Support for Damaged or Incorrect Items

Last Updated: June 17, 2025

At The Loyal Paw, your satisfaction means everything to us. While we do not accept returns or exchanges, we’re committed to making things right if your item arrives damaged or incorrect.

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❗ Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us at theloyalpaw.store@gmail.com within 7 days of delivery.

Please include:

• A clear photo of the item
• Your order number (if available)

We’ll work with our supplier to:

• Send a replacement at no extra cost, or
• Issue a full refund — whichever you prefer

You will not be responsible for return shipping in these cases.

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🚫 No Returns or Exchanges

Because our products are custom-made, we do not accept returns or exchanges for:

• Buyer’s remorse
• Incorrect sizing
• Personalization errors submitted at checkout

Please double-check your personalized details before placing your order.

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📦 Return Shipping Responsibility

In the rare case that a return is required, we cover the cost of return shipping for damaged or incorrect items.

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❓Still Have Questions?

We’re a small, pet-loving team, and we want your experience to be paws-itively perfect.
Reach out anytime at theloyalpaw.store@gmail.com